Terms and Conditions
Terms and Conditions
1. Our Contract
- After placing an order online with Your Little Secret, you'll receive an email containing a summary of your order, estimated delivery time, and invoice details. This email confirms we have received your order. Your offer to purchase a product becomes a binding contract once we deliver the product to you. Only products delivered to you form part of this contract. You confirm that you are at least 18 years old and are legally capable of entering into binding contracts.
2. Description of the Goods
- We strive to ensure that all details, descriptions, and prices of products on our website are accurate. However, errors may occur. We reserve the right to refuse orders where product information has been inaccurately described or misprinted, including prices and promotions.
- Products on this website are available while supplies last. We make every effort to update product availability, but there may be occasions when we can't inform you of a product's unavailability at the time of your order. If this occurs, we'll notify you as soon as possible and issue a full refund.
- All payment methods accepted, both in-store and online, will be clearly indicated at the point of purchase. For in-store wedding dress purchases, an Interest-Free Payment Plan is available. Click here for more details.
5. Delivery and Returns
- For information on deliveries, refer to our shipping policy. We aim to dispatch all items within seven working days of receiving your order, unless otherwise specified.
6. Returns/Cancellation Policy
In-store Purchases: Please be informed that there is a 'No Returns' policy for goods purchased directly from our boutique at Hindhead. Please ensure you are satisfied with your selection before finalizing your purchase.
Online Purchases: Payments for online orders, including postage and packing, must be completed in full before dispatch. You can request a refund within 14 days from the delivery date after inspecting the goods. Should you fail to return the goods within this period, it is assumed that you have accepted them. Customers are responsible for all return postage and packaging costs. Returned goods must be undamaged and in original packaging. If items are damaged, soiled, or have labels removed or tampered with, we will not provide a refund and invoice you for postage and repackaging and return the item(s) to you once paid.
To discuss returns or lodge a complaint, please email: email@example.com.
7. Cancellation of Online Purchases
- For cancellations made within 12 hours of payment confirmation, and if the product hasn't been ordered from the supplier, a full refund will be provided. If you wish to cancel please contact us at firstname.lastname@example.org.
8. Customs Fees & Charges for Overseas Delivery
- Orders shipped internationally may be subject to customs duties, not included in the purchase price. As the buyer, you are responsible for bearing these charges. Customs policies vary by country. For more information, contact your local customs office.
- Placing an order indicates consent to Your Little Secret using your data to fulfill the order. We're committed to your privacy. We will not sell your data or use it for any other purpose. Importantly, we do not store credit card details and never share financial data with third parties.
- We are not liable for indirect losses, such as lost profits, data, or goodwill, that may arise from using our website or services.
11. Alteration of Service
- We may update or modify our website and services without prior notice.
12. Amendments to the Conditions
- We may change these Terms and Conditions at any time. Current policies and terms apply when using our website or ordering goods unless otherwise required by law.
13. Events Beyond Our Control
- We will not be held responsible for delays or failures arising from circumstances beyond our reasonable control, like natural disasters or transportation strikes.
14. Governing Law and Jurisdiction
- These terms are governed by English and Welsh law. Both parties agree to the exclusive jurisdiction of the English courts. If you have questions about these terms, we encourage you to contact us.