Frequently asked questions

  • Where is the Boutique? We are located in Hindhead Surrey GU26 6SF
  • Is there parking near you? Yes, Heather Way Car Park, Hindhead GU26 6AW which is a 2 min walk and free. There is another small car park near The Royal parade filling station GU26 6TD which is also a 2 min walk and free.
  • What if the dress I choose doesn’t fit perfectly? Can you alter it? Yes, we have a very experienced seamstress available who can alter the     dress for you. Costs will vary according to the alterations required.
  • Can I wear make-up when coming to try the dresses on? We like to keep all our dresses as pristine as possible, so please don’t wear any makeup to your appointment to avoid the dresses getting stained. Please also avoid having a spray tan at least 48 hours prior to your appointment.
  • Do I have to book an appointment to come and try the dresses on? Yes, we operate a ‘by appointment only’ system to ensure that you receive the care and attention that you deserve for your special day. Please contact us to make an appointment.
  • What sizes do you stock? We always have a wide range of sizes usually ranging from sizes 6 to 22+  dresses. But please remember that as all our dresses are ‘one-offs’ our stock changes regularly and therefore we advise that you check our stock on our website for our current sizes.
  • Are all the pre-loved wedding dresses in good condition? Yes, all of our dresses are in immaculate condition.
  • Are all the dresses pre-loved? No, we do have brand new, never worn and ex-sample wedding dresses as well.
  • Are the dresses genuine designer dresses? Yes, all the dresses we have are genuine and are from leading designers. We do not knowingly take in any dresses that are replica dresses e.g. from China, Japan etc.
  • Do you practice Social distancing during appointments? Yes we do practice the two meter rule and as the Boutique is fairly large this is quite easy to achieve with help from our lovely brides and their entourage.
  • Can we touch the dresses? Only the bride and the consultant can handle the dresses 
  • Must we wear facemasks ? Yes please we can provide these if necessary.
  • Must we wear gloves? Yes, we do provide material gloves.